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Accommodation rules

SETTLEMENT

Check-in rules

CHECK IN 14:00

If the guest stays for no more than a day (24 hours), the fee will be charged at least one day (without meals), regardless of the check-out time and time of arrival.

DO YOU PLAN TO ARRIVE AT THE HOTEL BEFORE 14: 00

EARLY «CHECK-IN SERVICE» - 50% cost of a day (from the official rates)

Accommodation before 14: 00 Moscow time on the day of arrival is not guaranteed and can be carried out if there are available clean rooms of the corresponding category. If a guest stays from 0: 00 to 14: 00 on the day of arrival, the cost of half a night's stay (without additional services, including meals) will be charged if they continue to stay after 12:00 on the day of arrival.

LUGGAGE ROOM - free

Each guest of the city-hotel can use free of charge the services of Luggage storage located in the halls near the reception and accommodation counters. For the convenience of guests, Luggage rooms are open around the clock. The rooms are closed and can be opened by the reception staff at the guest's request. Baggage returns are made upon presentation of the baggage receipt received at the time of baggage check-in.

Rules of departure

CHECK out before 12:00

After the agreed period of accommodation, the guest must vacate the room. If you want to extend the period of accommodation, you must notify the reception and accommodation Department of the hotel and Wellness complex no later than 2 hours before check-out time. Extension of the stay in the same room is only possible if there is no confirmed reservation for it in favor of third parties.

ARE YOU PLANNING TO LEAVE AFTER 12: 00?

LATE «CHECK-OUT SERVICE» - 50% cost of a day (from the official rates)

In case of late check-out (after 12:00 Moscow time on the day of departure), the accommodation fee will be charged in the following order:

  • until 18: 00 Moscow time on the day of departure-payment for half a day's stay (without meals);

  • from 18: 01 to 23: 59 Moscow time on the day of departure-payment for a full day's stay (without meals).

The "Late check-out" service is only available if rooms are available on the day of the service, so we recommend that you inform the reception service in advance about the need for late check-out.

LUGGAGE ROOM – free

Each guest of the city-hotel can use free of charge the services of Luggage storage located in the halls near the reception and accommodation counters. For the convenience of guests, Luggage rooms are open around the clock. The rooms are closed and can be opened by the reception staff at the guest's request. Baggage returns are made upon presentation of the baggage receipt received at the time of baggage check-in.

LIST of DOCUMENTS required for hotel check-in:

1)   An identity document.

For guests over 14 years of age

For children under 14 years of age

  • passport of a citizen of the Russian Federation or a foreign passport;

  • foreign passport for foreign citizens;

  • diplomatic passport;

  • service passport;

  • temporary ID card* (issued in lieu of a military ID card, or ID card, for persons who are serving in the military).

  • birth certificate-for persons under 14 years of age;
  • consent from one of the parents to an accompanying person (grandmother, aunt, etc.), when checking in persons under the age of 18.

* temporary identity card of a citizen of the Russian Federation issued for the period of passport registration in accordance with the procedure approved by the authorized Federal Executive authority.

2)   The document confirming the booking:

  • Confirmation of booking directly in the city-hotel «Barkhatnye sezony»

  • Travel voucher of a tour operator or travel Agency

Registration card

When checking into the hotel at the reception, each guest will need to fill out a document containing information about the guest and performing the functions of a contract between the hotel and the guest. The registration card confirms the type of accommodation, length of stay and room rate, and expresses the guest's consent to Accommodation rules, and also informs about Resort fee and the guest's liability in case of non-payment.

To speed up the check-in process, each guest can print out the guest card in advance and present a hand-filled form to the reception Desk administrator (in 1 copy) upon arrival at the hotel.

Registration card (download)

Important when filling in:

  • The name of the block is filled in upon arrival;

  • When settling a family, it is filled in for each family member, including children separately.

Extra bed / meals

An extra child with meals from 0 to 3 years old is provided free of charge (without an extra bed). Additional accommodation for a child from 3 to 12 years old is available at an additional cost according to the rules published rates. Please check the cost of an extra bed, as well as Breakfast, lunch and dinner at the reception. 

Resort fee

Dear guests, please note that according to article 6 of the law of the Krasnodar territory No. 4290-KZ there is no resort fee for the period from June 1 to December 31, 2020. 

In connection with the adoption of the Federal law No. 214-FZ of 29 July 2017 "On conducting experiment on the development of a resort infrastructure in the Republic of Crimea, Altai Krai, Krasnodar Krai and Stavropol Krai (hereinafter the "Federal act") and the law of Krasnodar region No. 3960-KZ of November 27, 2017, "the introduction Of resort fees at the territory of Krasnodar region and amendments to the law of the Krasnodar territory "On administrative offences", in the period from 1 January 2021 to 31 December 2022 from the citizens, arriving on the territory of Krasnodar region, including the resort city of Sochi, the resort fee of 10 rubles per day will be withdrawn. 

Learn more about the collection

On the day of departure, you must vacate the room before 12: 00 by handing in the key and presenting the guest card at the reception Desk, receiving the appropriate mark on the guest card, which must be presented at the exit/exit from the complex. To extend your stay, please contact the reception at least 24 hours before your expected departure date. Please check the cost of late check-out at the reception.

EXTENDING YOUR STAY

If you want to extend your stay, you must notify the reception Department in advance, no later than 2 hours before the check – out time-12:0 Moscow time. Extension of the stay in the same room is only possible if there is no confirmed reservation for it in favor of third parties.

ENTRANCE TO THE HOTEL

To enter the territory of the hotel and Wellness complex, the guest must present the guest card to the security service representatives.

PETS ALLOWED

Pets (up to 5 kg) are subject to an additional charge of 1,000 (thousand) rubles per day.

Pets are allowed if the following conditions are met:

  • mandatory prior (when placing an order) notification of the contractor's employees about the presence of a pet;
  • availability of a certificate from a veterinarian with a note about all vaccinations made to the animal;
  • the presence of a special Mat or cage, toilet tray, dishes for feeding.
When the Pets are to their owners is prohibited:

  • feed animals from dishes belonging to the performer;
  • leave animals unattended in the hotel room, lobby of the building, on the territory of the hotel and Wellness complex;
  • take Pets to public catering facilities, gyms, medical centers, swimming pools, and other public areas;
  • wash animals in the bathrooms and shower cabins of the room, use towels, sheets and other bedding belonging to the performer for the needs of animals;
  • comb animals in the room and lobby of the building;
  • walk animals on lawns and other areas of the hotel and Wellness complex;
  • allow aggressive, noisy and other inappropriate behavior of a pet, which leads to the creation of danger, inconvenience and uncomfortable stay of other consumers in the hotel and Wellness complex.

SOCHI-AGAINST SMOKING

In accordance with the Federal law of 23.02.2013 N 15-FZ "on the protection of citizens' health from exposure to ambient tobacco smoke and the consequences of tobacco use", it is allowed to smoke only in strictly designated areas marked with conventional signs

THE HOTEL IS NOT ALLOWED

  • store bulky items in the room;

  • use any heating devices in the rooms, except for specially installed ones;

  • rearrange and move furniture in rooms and public areas;

  • to disturb the peace of other guests;

  • create noise;

  • openly carry any type of weapon;

  • drink alcoholic beverages and eat food in public areas.

You can read the full text of the "rules of residence" document here.

A reminder for vacationers arriving at health resorts in the Krasnodar territory.
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